Welcome to Stitches by Natalie - Text KEEPSAKE to 29071 to save 20% off on KEEPSAKES

Stitches By Natalie FAQs

  • All orders take 9-12 work weeks AFTER we receive your fabric.

  • Discount codes cannot be applied to orders after purchase

  • Please make sure you include any birth stats or other things you want embroidered with your fabric when you send it into us.
    Please double check said stats before sending it in. We embroider exactly how you write it. If there is a mistake on your end and you need your keepsake re-embroidered please email us so we can help.

  • Please make sure to include a receiving blanket or the same amount of fabric. If we don't receive that amount we will not be able to complete your order.

  • If you have a fabric that is not a receiving blanket please email our customer service department at stitchesbynatalie@hotmail.com.
    We do not use silk or leather.

  • If you choose to have your animal made entirely out of baby clothes please note this makes the animal extremely fragile and we cannot guarantee that it will last.

  • If you change your mind on which animal you want please email our customer service department at stitchesbynatalie@hotmail.com

  • Once you send in your fabric you will NOT receive a conformation email once we receive it. 
    Please make sure to track your package to make sure it is delivered. Once we receive your fabric we log it in our VIP group on Facebook HERE

  • When you send multiple pieces of fabric in we CANNOT guarantee placement of items. We welcome requests sent in with your fabric but due to the handmade nature of the animal it is impossible to guarantee placement.

  • If you do not send in your fabric within three months your order is subject to a $20 late fee. 
  • If you have issues with your order once it is received please contact our customer service department at stitchesbynatalie@hotmail.com

  • Due to the handmade nature of our items, we do not issue refunds on keepsakes. If there are quality issues feel free to email us so we can discuss it and hopefully resolve your issue!
  • Once we mail your order out we no longer can be responsible for issues with the USPS. If there is info you need from us to help with contacting USPS we are always happy to help. Otherwise please contact your local post office with the tracking we send once we mail your package.